Situations that can be reviewed

The location, material, accessibility and symptoms help distinguish a leaking joint, damaged pipe or flow problem.

An exposed pipe or joint is leaking
Noise, vibration or loss of pressure
Slow drainage with no obvious blockage
A section of pipe needs replacement

How a request is prepared

Describe the symptoms, location and level of urgency. Photos can add useful context. The team then checks the relevant trade, area and availability before any intervention and its conditions are confirmed.

Safety first

Do not drill into walls or floors to find a pipe. Avoid chemical drain cleaners when an intervention is needed and report any product already used.