Situations that can be reviewed

The diagnosis starts with the location of water marks, recently used fixtures and how the leak changes. This helps target a connection, flexible hose, pipe or sanitary fixture.

Water under a sink, basin or appliance
A dripping connection, hose or pipe
A damp mark that is spreading
The water meter moves when no water is being used

How a request is prepared

Describe the symptoms, location and level of urgency. Photos can add useful context. The team then checks the relevant trade, area and availability before any intervention and its conditions are confirmed.

Safety first

Turn off the water only if the valve is known and safely accessible. If water is approaching a socket or electrical equipment, touch neither the water nor the installation and keep away.